The obvious flaws in the Right to Repair Movement no one is talking about (Part 2)

by Phillip Aiken September 30, 2017

The obvious flaws in the Right to Repair Movement no one is talking about (Part 2)

I am following from the last post about the obvious flaws in the Right to Repair movement, and how the claims they make to support it don't make sense for the manufacturer and the consumer. I will talk about what we should be doing to get manufacturers support for the Repair movement.

The Right to Repair law (aka the Fair Repair Act in many states) are designed to make it easier for people to repair their broken electronic devices—like smartphones, tablets, laptops, TVs, cameras, and and other machinery like tractors. The act wants the manufacturers to let repairs be easily done on devices like these. The legislation would also require them to release repair information to the public and sell spare parts to owners and independent repair shops. If it is passed, the laws would give consumers as well as repair stores more options than just the manufacturer.

The Right to Repair movement makes claims against manufacturers and paints them to be villains to the repair industry. While some of that may or may not be true, the fact remains that forcing them to provide information, tools and parts to benefit only the repair industry will most likely cause unnecessary friction.

Remember the saying "you attract more flies with honey than vinegar"? Here are the ways we can compel (yes, compel) manufacturers like Apple and Samsung to support the Right to Repair movement. 



 -Show the manufactures that we have their company in mind and not just our small businesses

-Show the manufacturers that supporting the right to repair movement will INCREASE their revenue and DECREASE warranty claims and other related customer support issues that cost them money to solve using their services, while still making money selling protection and warranty plans.



-If all companies release diagnostic and service manuals, this will not be bad for their business because all companies will be participating in this. Anyone can open a device and figure out how it works, there are some parts we may have to guess but theres nothing they can hide about their hardware. If anything, it may help companies improve their products by the feedback from skilled technicians around the world who diagnose a trending flaw and pass that information to the manufacturer.

-If a large scale issue occurs that makes a device unsafe or has a major defect, the repair community can join the manufacturer to push out a fix that makes their device safe again or function normally, possibly avoiding a costly large scale recall. 

-Manufacterers claim against the Right to Repair movement state that repairs done by third party repairs are "unsafe". That would prove the point that providing repair diagnostic/service manuals will make repairs safer because they will be done according to the manufactures suggested repair procedures. Nothing will stop someone from opening their device, so providing safety procedures will truly help repairs be “safe”.



 -Repairs are a part of everything mechanical so having private companies and consumers access to tools and parts will off-set the load and the responsibility for repair from the manufacturer. And warranty claims will be much fewer, reducing loss in revenue from such claims.

-Manufacturers can lower prices on devices by selling replacement parts for professionals to use to repair their devices, which will increase the chances of a consumer to re-buy a device rather than getting it fixed. It also leaves the option wide open to get the device repaired, which makes the repair store buy a part from the manufacturer themselves (still making profit either way)

-Manufacturers providing parts will increase replacement part quality supply and reduce the reliance of lower quality and sometimes dangerous copied parts from china's refurbishment system. 

-Allowing third party stores to repair will decrease warranty claims on devices with defects. Most customers don’t want to mail off their device when it is not functioning. Pushing out instructions to the general public and providing parts or tools for professionals to fix issues will significantly decrease profit loss for the manufacturer of their products. 



-Easily reparable devices provide a reason for a consumer to stick with a brand rather than try another brand after their current device breaks down.

 What other things can you add to this list of ways to get the manufacturer interested in supporting the Right to Repair movement?

Phillip Aiken
Phillip Aiken


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